Terms of service

Capenza Terms of Service

Make Chaos Limited (trading as Capenza)
Registered in England and Wales, company number 15944596
Registered office: Unit 7, Victoria Enterprise Estate, Victoria Avenue, Peacehaven, BN10 8HJ, United Kingdom
Website: www.capenza.com
Email: shop@capenza.com
Last updated: 21 October 2026

1. About these terms

These terms apply when you use www.capenza.com or buy from us. Our Shipping Policy, Returns & Refunds Policy and Privacy Policy are part of them. If you are a consumer, nothing here affects your legal rights.

2. Your order

When you place an order we email you to say we've received it. The contract is made when we email to say your order has been dispatched. We may refuse or cancel an order, for example if an item is out of stock, a price was clearly wrong, or we suspect fraud; if so, we refund you in full.

3. Prices and payment

Prices are in pounds sterling and include UK VAT. Delivery is added at checkout. If you pay in another currency, your card provider's exchange rate applies. We take payment when you order.

4. Our products

We show our products as accurately as we can. Screens show colours differently, and because our pieces are embroidered and printed by hand, stitch and print placement can vary slightly. Sizes are in our size guide; measurements can differ by a centimetre or two.

5. Delivery

See our Shipping Policy. The items become your responsibility once delivered to the address you gave us.

6. Returns

See our Returns & Refunds Policy, including your 14-day right to cancel.

7. Our designs

The Capenza name, logo, designs, photos and website content belong to Make Chaos Limited. Please don't copy, sell or reuse them (including for AI training) without our written permission.

8. Reviews and photos

If you send us a review or tag us in a photo, you allow us to show it on our website and social media, with your first name. You confirm the content is yours and isn't unlawful. Tell us if you want it removed.

9. Our liability

If we break these terms we are responsible for loss you suffer that was foreseeable, up to the price of the order. We don't exclude liability for death or personal injury caused by our negligence, for fraud, or for anything the law doesn't allow us to exclude, including your rights under the Consumer Rights Act 2015. We are not responsible for business losses.

10. Events outside our control

We aren't responsible for delays caused by things we can't reasonably control, such as postal strikes or severe weather. We'll tell you and keep the delay as short as we can.

11. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts. If you live in the EU, you keep the protection of your local consumer law.