Shipping policy

Capenza Shipping Policy

Make Chaos Limited (trading as Capenza)
Registered in England and Wales, company number 15944596
Registered office: Unit 7, Victoria Enterprise Estate, Victoria Avenue, Peacehaven, BN10 8HJ, United Kingdom
Website: www.capenza.com
Email: shop@capenza.com
Last updated: 21 October 2026

1. Dispatch

Orders are usually dispatched within 1-2 working days (Monday to Friday, not bank holidays). Orders placed after 2pm or at the weekend count from the next working day. Busy times such as launches and Black Friday can take a little longer.

2. UK delivery

Standard UK delivery (Royal Mail Tracked 48): £3.50, free on orders of £45 or more
Express (Royal Mail Tracked 24): £7.50

Royal Mail usually delivers 1-3 working days after dispatch.

3. International delivery

Europe, Channel Islands and Isle of Man: £8
USA and Canada: £14
Asia and the Middle East: £16
Rest of the world: £18

Free international delivery on orders of £100 or more. International orders usually arrive 5-15 working days after dispatch.

4. Duties and taxes

UK prices include VAT. International orders are sent duties unpaid: your country may charge import duty, tax or a handling fee when the parcel arrives, and these are paid by you. If you refuse to pay them and the parcel comes back to us, we refund the items but not the delivery cost.

5. Tracking

Every order is tracked. You'll get an email with the tracking link when it's on its way.

6. Delivery address

Please check your address at checkout. We can change it until your order is dispatched; after that we can't redirect it. If a parcel comes back to us because the address was wrong or it wasn't collected, we can resend it for the cost of postage.

7. Late, lost or damaged parcels

If your order hasn't arrived 7 working days (UK) or 20 working days (international) after dispatch, email shop@capenza.com and we'll chase it with Royal Mail. If it's lost, we'll send a replacement or refund you. If a parcel arrives damaged, please send us a photo within 14 days.

By law, we must deliver within 30 days unless we agree otherwise. If we don't, you can cancel for a full refund.