Help
Delivery & returns
Free UK delivery on orders over £45, tracked on every order, and 14 days to change your mind.
Delivery
We make and pack every order in our Brighton studio. Orders are usually dispatched within 1-2 working days (Monday to Friday). Orders placed after 2pm or at the weekend count from the next working day. Every parcel is tracked.
| UK | Price | Arrives |
|---|---|---|
| Standard (Royal Mail Tracked 48) | £3.50, free over £45 | 1-3 working days after dispatch |
| Express (Royal Mail Tracked 24) | £7.50 | Usually the next working day |
| International | Price | Free over |
|---|---|---|
| Europe, Channel Islands and Isle of Man | £8 | £100 |
| USA and Canada | £14 | £100 |
| Asia and the Middle East | £16 | £100 |
| Rest of the world | £18 | £100 |
International orders usually arrive 5-15 working days after dispatch. They're sent duties unpaid, so your country may charge import tax or a handling fee on delivery.
Returns
Changed your mind? You have 14 days from delivery to let us know, sale items included.
- 01Email us
Send your order number to shop@capenza.com within 14 days of delivery.
- 02Send it back
We'll reply with our address. Post the items back within 14 days, unworn and with their tags. Use a tracked service.
- 03Get your refund
We refund to your original payment method within 14 days of the items reaching us.
For a change of mind you pay the return postage. If something arrives faulty, damaged or not as described, tell us within 30 days and we'll cover postage and refund or replace it. Personalised items and gift cards can't be returned unless faulty.
Questions
Where's my order?
Your dispatch email has a Royal Mail tracking link. Not arrived 7 working days after dispatch (20 if you're outside the UK)? Tell us and we'll chase it.
Can I change my address or order?
Yes, until it's dispatched. Get in touch as soon as you can with your order number.
Can I swap for a different size or colour?
Email us and we'll swap it if the size or colour is in stock. Or return it for a refund and place a new order.
My item arrived faulty or damaged
Sorry about that. Email us a photo and your order number and we'll sort a replacement or a refund, including the postage.
Will I pay customs charges?
UK orders: no. Orders outside the UK are sent duties unpaid, so your country may add import tax or a handling fee on delivery.
Is delivery carbon neutral?
Yes. Every order plants a tree and removes carbon through Ecologi.
Full details: Shipping policy · Returns & refunds policy · Contact us